Compassionate Care Where It Matters Most
Dedicated Home Health Care in NYC
We provide companionship, personal care, transitional care, respite care, and in-home support services that help seniors and other patients heal and live independently in the comfort of their own homes.
Incare is now an approved provider in New York’s NHTD Waiver Program
InCare is an approved HCSS (Home and Community Support Services) provider under New York’s NHTD Waiver Program. This Medicaid-funded program helps eligible adults remain safely in their homes or transition from nursing homes back into community living.
Compassionate Care Where It Matters Most
Professional Home Health Care in NYC
We provide skilled nursing, therapy, and personal care services that help patients heal and live independently in the comfort of their own homes.
Who We Are
Proudly serving all five boroughs of New York City, Incare delivers a home care experience that promotes holistic wellness in every stage of life. Whether your loved one needs care for a few hours a week or 24/7 specialized care, weʼre here to help you find the perfect care at home.
What We Offer
At Incare Home Health, we offer a comprehensive range of in-home care services designed to support healing, comfort, and independence. From personal care, companionship, and respite services to transitional care and other in-home support, our licensed professionals deliver personalized care plans tailored to each patient’s unique needs. Whether you’re recovering from surgery, managing a chronic condition, or need ongoing daily assistance, our goal is to help you or your loved one live safely and confidently at home.
Personal & Home Care
If your loved one struggles with daily activities like bathing, incontinence, housekeeping, or meal preparation, our care professionals can keep them feeling cared for and independent.
Companion Care
From accompanying patients to activities that bring them joy to keeping them company at home, a companion can alleviate the loneliness that often comes with health challenges.
Nursing Visits
As a licensed home care agency, Incare’s care plans are designed and managed by a Registered Nurse (RN). Additionally, an RN will check on your loved one periodically to make sure they’re always getting the care that’s best for them.
Get in Touch With Our Care Team
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Why Families Trust InCare
Get care for your loved one, without the headache.
Enjoy peace of mind with personalized, holistic care.
Meet exceptional caregivers who love what they do.
What Families & Partners Have To Say
Frequently Asked Questions about Home Health Care in NYC
Our Home Care Agency
Are you a licensed home care agency?
Yes. Incare is a New York State–licensed home care provider. All of our caregivers are Certified Home Health Aides (HHAs) or Personal Care Aides (PCAs) who are trained, certified, insured, and supervised.
What makes your agency different?
We combine professional, licensed home care with flexible program options. Our focus is on both quality and compassion, with a commitment to excellence in every visit. We help families access the right care while making the most of their resources.
Where does Incare provide home care services?
Incare serves families throughout four New York City boroughs: Manhattan, Brooklyn, Queens, and the Bronx. Our caregivers come directly to your loved one’s own home, offering high quality care in the familiar surroundings they cherish.
Types of Services
What home health care services are offered?
We provide:
- Routine Care – personal care (bathing, grooming, dressing, feeding), mobility support, medication reminders, meal preparation, and light housekeeping.
- Companion & Concierge Care – companionship, errands, appointments, and social support for those who benefit from professional oversight.
- Specialized Care – dementia and Alzheimer’s care, Parkinson’s support, post-hospital recovery, and assistance for individuals with disabilities.
- Part-Time, 24/7, and Live-In Care – flexible options from a few hours a week to around-the-clock support.
In addition, our support services are designed to help clients remain independent, active, and comfortable in their own home. Every plan takes into account the client’s unique needs, daily activities, and quality of life.
Payment and Program Options
How can I pay for home care services in New York City?
Incare provides routine care through:
- Private Pay – direct payment for flexible services.
- Private Long-Term Care Insurance – with support for claim submissions and billing.
- Medicaid Managed Long-Term Care (MLTC) – home care covered under New York State Medicaid plans.
- Medicaid NHTD Waiver Program – community-based care for individuals eligible for nursing home alternatives.
- Concierge Companion Care – premium, customized private support.
Is home care covered by Medicare or Medicaid?
Medicare generally provides only short-term, skilled nursing following hospitalization. Medicaid can cover ongoing personal care and aide services through MLTC and NHTD programs.
What insurance plans do you accept?
Incare works with a wide range of Medicaid Managed Long-Term Care (MLTC) plans as well as most private long-term care insurance providers. We can confirm participation with your specific plan when you contact our intake team.
Do you accept private pay and long-term care insurance?
Yes. We provide services through Private Pay, Private Long-Term Care Insurance, and Medicaid programs. Families without Medicaid coverage may still arrange services through private pay. Private pay rates in NYC typically range from $35–$38 per hour, depending on the type and frequency of care. We can provide a detailed quote after learning more about your loved one’s specific needs.
Do you help families navigate Medicaid eligibility?
Yes. While we do not determine eligibility, our team helps families understand the process, connect with legal and financial advisors, and coordinate services once eligibility is established. We also provide guidance during the Medicaid application process and connect families with resources to make the process easier.
How do you help families stretch their care dollar?
We’re experts in care planning. Our team helps families combine Medicaid, long-term care insurance, private pay, and concierge services to create sustainable, cost-effective care plans.
Care Planning and Flexibility
Do you create custom care plans?
Yes. Every client receives a personalized care plan tailored to their needs, health conditions, and family preferences. Care plans are reviewed regularly and adjusted as needs change.
How flexible are your services?
Very. Families can schedule a few hours a week, daily shifts, or live-in coverage. Schedules and caregivers can always be modified.
Do you provide senior care for long term needs?
Yes. Many of our clients are older adults who benefit from long term services that promote safety, dignity, and well-being. Whether through personal care, companionship, or specialized support for memory loss and physical limitations, our caregivers provide consistent, high quality care that adapts to your loved one’s changing life and health needs, even as new challenges arise.
Caregivers and Staff
Who are your caregivers?
All caregivers are certified HHAs or PCAs who meet New York State training requirements. They are insured and supervised by our clinical team.
How do you vet caregivers?
Our process includes:
- Criminal background checks
- Reference and employment verification
- Skills and competency evaluations
- Ongoing training and supervision
How much is Incare’s hourly pay rate for aides?
Our pay rates are competitive and vary depending on the case, hours, and insurance coverage. Please contact our HR department for the most current hourly rates.
What is the application process for caregivers?
Caregivers can apply by submitting an application online or in person at our Brooklyn office. Applicants must provide valid identification, proof of work authorization, and required certifications. Once the application is complete, our HR team reviews the documents, verifies credentials, and schedules orientation.
What if a caregiver is unsure about which insurances Incare works with when transferring vendors?
If a caregiver is uncertain about the insurance plans we accept during a vendor transfer, they should contact our HR or Intake department. We will confirm accepted insurances on a case-by-case basis.
Scheduling
Is scheduling flexible?
Yes. We offer flexible care ranging from part-time to 24/7 support.
Do you offer emergency or same-day coverage?
Whenever possible, yes. We work hard to provide same-day or next-day caregiver support in urgent situations.
Can I change caregivers if it’s not the right fit?
Absolutely. We understand compatibility matters, and we will promptly arrange another caregiver if needed.
Can visits be customized to fit my loved one’s lifestyle?
Absolutely. We know that every client’s unique preferences and daily routines matter. Whether you need short visits for assistance with meals and personal care, or longer shifts for continuous support, we’ll match the schedule to your family’s needs and adjust it as circumstances change.
Patient Rights and Privacy
What rights do clients have?
Clients have the right to dignity, respect, participation in their care plan, and to request caregiver changes at any time.
How is my information kept private?
We follow HIPAA and all state privacy laws. All personal health information is fully protected.
Choosing an Agency
What should I look for when choosing a home care agency?
- NYS Department of Health licensure
- Employed, certified, and insured caregivers
- Clear caregiver vetting and supervision
- Transparent written fees
- Flexible scheduling options
Why choose Incare?
We are a licensed New York State home care provider offering routine and specialized services through Private Pay, Private Long-Term Care Insurance, Medicaid MLTC, Medicaid NHTD Waiver, and Concierge Companion Care. Our caregivers are certified, insured, and carefully vetted, and we are experts in care planning — helping families stretch their care dollar while ensuring the highest quality of care.
Locations and Offices
Are you licensed to work in Upstate NY/Long Island?
Incare is licensed by the New York State Department of Health to provide services throughout the New York City area (including Manhattan, Brooklyn, the Bronx, and Queens) and is now expanding into select regions of Long Island. Please contact us to confirm coverage in your specific area, including parts of Long Island and Westchester County.
Do you have offices outside Brooklyn?
Our main administrative office is located in Brooklyn. We coordinate care for clients across all covered service areas and can confirm availability in your borough or county.
Getting Started
How do I begin services?
Call us at 718-646-3777 or email Intake@incarehhc.com. We’ll schedule a consultation to:
- Review your care needs
- Discuss payment/program options
- Create a personalized care plan
- Match you with a certified, insured caregiver
Can I refer someone to Incare?
Yes. Anyone can refer a new client to Incare by phone, email, or through our website. Our Intake team will follow up and guide the family through the next steps.
Ready to Get Started?
Whether you’re looking for care for yourself or a loved one, or need to refer a patient, our team is here to help.
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